Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping at The Kaaikari Store. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation
Orders are not processed or shipped on weekends or public holidays
During peak seasons, sales, or promotional periods, processing times may be slightly longer
You will receive an email confirmation once your order has been shipped, along with tracking details (where applicable)

2. Shipping Destinations

We currently ship across India. We are working on expanding our delivery network to more locations. If your area is not currently serviceable, you will be notified at checkout.

For international shipping inquiries, please contact us at hello@kaaikari.com.

3. Estimated Delivery Times

Delivery times vary based on your location and the type of products ordered:

Within Chennai (Local Delivery)

Same-day or next-day delivery for orders placed before 12:00 PM
Fresh produce is prioritized for fastest delivery to maintain quality

Other Cities in Tamil Nadu

Estimated delivery: 2-4 business days

Rest of India (Metro Cities)

Estimated delivery: 3-6 business days

Remote Areas and Tier 2/3 Cities

Estimated delivery: 5-10 business days

Please note: Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on your location, order weight, and product type
Free shipping may be available on orders above a specified amount (visible at checkout)
Perishable items may incur additional charges for cold-chain or express delivery
Cash on Delivery (COD) orders may include a small handling fee

5. Perishable Goods Handling

We take special care to ensure that fresh and perishable products such as fruits, vegetables, dairy, and honey reach you in optimal condition:

Perishable items are packed using insulated, eco-friendly packaging
We use temperature-controlled or expedited shipping for sensitive products
To maintain freshness, perishables are typically shipped early in the week
We recommend ensuring someone is available to receive perishable orders to prevent spoilage

6. Order Tracking

Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your package. You can also track your order by:

Logging into your account on our website
Visiting the courier partner's tracking page
Contacting our support team at hello@kaaikari.com

7. Delivery Address

Please ensure that your shipping address is accurate and complete at the time of placing the order
We are not responsible for orders delivered to incorrect addresses provided by the customer
Address changes can only be accommodated before the order is shipped. Contact us immediately if a change is required
Re-delivery charges may apply for orders returned due to incorrect address

8. Failed Delivery Attempts

Our courier partners typically make 2-3 delivery attempts. If delivery fails:

The package may be returned to our warehouse
For perishable goods, refunds may be offered only if the failure was on our part
Re-shipping charges may apply for non-perishable items
We will contact you to arrange an alternative delivery or refund

9. Damaged or Lost Shipments

While we take every precaution to ensure your products arrive safely, damages or losses can occur during transit:

If your package arrives damaged, please refuse delivery or document the damage with photographs upon receipt
Report damaged or missing items within 24 hours for perishables and 48 hours for non-perishables
Lost shipments are investigated with the courier partner; resolutions typically take 5-7 business days
For more details, please refer to our Return Policy and Refund Policy

10. Delivery Delays

We are not liable for delays caused by circumstances beyond our control, including but not limited to:

Weather conditions, natural disasters, or floods
Strikes, lockdowns, or political disruptions
Courier partner delays or operational issues
Incorrect or incomplete shipping address
Customs clearance delays (for applicable shipments)
Public holidays or festive season backlogs

11. Cash on Delivery (COD)

COD is available in select pin codes only — availability will be shown at checkout
A nominal COD handling fee may apply
COD orders may have a maximum order value limit
We reserve the right to verify COD orders via phone before processing

12. Order Cancellation by Us

We reserve the right to cancel any order due to:

Unavailability of the product or stock issues
Inaccurate product or pricing information
Inability to ship to the provided address
Suspicion of fraudulent activity

In such cases, we will notify you and process a full refund to your original payment method.

13. Customer Cancellation

Orders can be cancelled before they are shipped for a full refund
Once shipped, orders cannot be cancelled but may be eligible for return as per our Return Policy
To cancel an order, contact us at +91-7299910076 or hello@kaaikari.com as soon as possible

14. Packaging

We are committed to sustainable practices and use eco-friendly packaging wherever possible:

Recyclable and biodegradable materials are used for most products
Perishables are packed in insulated, food-safe containers
We minimize the use of plastic and unnecessary packaging

15. Contact Us

For any questions, concerns, or assistance regarding shipping and delivery, please contact us:

The Kaaikari Store
Email: hello@kaaikari.com
Phone: +91-7299910076
Address: Chennai, Tamil Nadu, India

16. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we ship our products.

Thank you for choosing The Kaaikari Store. We are committed to delivering the freshest, highest-quality products to your doorstep.